We believe passionately in good customer care and strive at all times to get it right and deliver an exceptional service to all our customers. If we fail at any time we quickly address the issue in a continuous effort to improve our service. If your feedback is about one of our facilities, please e-mail that facility direct using the e-mail addresses which can be found on our Contacts page.
Terms And Conditions
These Terms and Conditions are for booking activities only. For details of our Membership terms and conditions, please contact your local leisure centre.
Please note before applying for a booking with Mytime you have to agree to abide by the following terms and conditions. If you agree with them please click “Accept” below and enter your Membership details before securing your booking.
Members can book up to 8 days in advance of a class and non-members up to 3 days.
buzz holiday courses can be booked as soon as they are advertised.
1. General Confirmation of booking/checking-in
All online bookings are confirmed by the issuing of a booking confirmation direct to your nominated email address
A booking confirmation will only be issued subject to receipt of payment or if the activity is included in your membership package
Please bring the booking confirmation with you when you attend the centre for your booked activity
All bookings are made in the name of a specified individual as set out on the booking confirmation. Proof of identity may be required.
All hirers must report to reception on arrival
Bookings are non-transferable and non-refundable
Application for a booking does not guarantee any such booking and Mytime reserves the right to withdraw booking privileges subject to its discretion
2. Set Up Times
The booking time covers the period of use including up to 5 minutes setting up and up to 5 minutes clearing away of facilities relating to any booking.
3. Conditions of Use
All hires and bookings are made subject to the Terms and Conditions of Use that may apply from time to time. These are available from reception and displayed at the Leisure Centres, and are also issued with any membership.
If a Member fails to use the service according to the centre byelaws membership and booking rights may be terminated without notice.
4. Cancellation
Cancellations can be made up to 1 hour before the start of the class. Bookings made after this time will be charged.
5. Non-attendance
To be fair to everyone, Members who fail to attend for their booking will be expected to pay the standard facility rate. This is subject to the centres’ local terms and conditions, and the cancellation policy available at the centre.
