Terms And Conditions

These Terms and Conditions are for booking activities only. For details of our Membership terms and conditions, please contact your local leisure centre.

Please note before applying for a booking with Mytime you have to agree to abide by the following terms and conditions. If you agree with them please click “Accept” below and enter your Membership details before securing your booking.

Members can book up to 8 days in advance of a class and non-members up to 3 days.

buzz holiday courses can be booked as soon as they are advertised.

1. General Confirmation of booking/checking-in

• All online bookings are confirmed by the issuing of a booking confirmation direct to your nominated email address
• A booking confirmation will only be issued subject to receipt of payment or if the activity is included in your membership package
• Please bring the booking confirmation with you when you attend the centre for your booked activity
• All bookings are made in the name of a specified individual as set out on the booking confirmation. Proof of identity may be required.
• All hirers must report to reception on arrival
• Bookings are non-transferable and non-refundable
• Application for a booking does not guarantee any such booking and Mytime reserves the right to withdraw booking privileges subject to its discretion

2. Set Up Times

• The booking time covers the period of use including up to 5 minutes setting up and up to 5 minutes clearing away of facilities relating to any booking.

3. Conditions of Use

• All hires and bookings are made subject to the Terms and Conditions of Use that may apply from time to time. These are available from reception and displayed at the Leisure Centres, and are also issued with any membership.
• If a Member fails to use the service according to the centre byelaws membership and booking rights may be terminated without notice.

4. Cancellation

• Cancellations can be made up to 1 hour before the start of the class. Bookings made after this time will be charged.

5. Non-attendance

• To be fair to everyone, Members who fail to attend for their booking will be expected to pay the standard facility rate. This is subject to the centres’ local terms and conditions, and the cancellation policy available at the centre.